Read the invoice status#
Pending is an unpaid invoice. Pending Review means submitted payment evidence is awaiting company review. Paid means the payment was accepted and its recorded entitlement was applied. Historical invoices may require reconciliation.
Complete the supported payment flow#
Use the payment options actually shown on your invoice. An eligible prepaid payment requires enough available balance. For manual payment, submit the correct reference and private receipt and wait for approval.
Do not pay again simply because a request timed out. Reload the invoice and check its current status first.
Keep your records#
The invoice detail shows its number, amount, purpose and dates. Use Print / Save PDF for a copy. A pending invoice printout is not proof of payment.