If the connection times out#
Check that SQL Server is running and TCP is enabled on the port you entered.
Verify your public address or approved private network route, the NAT forwarding rule and the firewall allowlist for the company.
If login or a catalog fails#
Use the SQL login, not your SROFort email. Confirm that the login is enabled, its password is correct and it can open every required catalog. Check the exact catalog names and installed migration version.
If the error mentions a certificate#
Review the SQL certificate chain and expected server name with the operator. Share the error message, time and operation reference through support, without posting SQL passwords or connection strings.