SROFort · Version 2026-11-02
Frequently asked questions
Licensing, payments, refunds, game addresses, regional moves and third-party rights.
Are you Joymax or an official Silkroad service?
No. SROFort is an independent software service. Third-party names describe compatibility. We do not supply permission to use a game's intellectual property; you must obtain the rights required for your server and content.
What starts my subscription?
Your selected order describes the service and dates. Payment must be verified or manually approved before an unpaid invoice grants service. Uploading a screenshot is not payment approval.
What happens after my paid period expires?
Existing filters have a separate 24-hour renewal grace, shown in the panel. They stop at the service deadline if you do not renew. Restarting does not reset that deadline. Security suspensions and independently expired add-ons follow their own rules.
Can I get a refund or open a dispute?
Yes, you can request review and use applicable legal or payment-provider remedies. The Refund Policy explains duplicates, unactivated orders, service defects, consumed periods and digital-service withdrawal. No blanket statement removes mandatory rights.
Does crypto mean there can never be a refund?
No. A blockchain transfer cannot be reversed, but an eligible refund can be sent as a separate verified transaction. We verify the original payer and network to reduce impersonation and address mistakes.
Can I share my DLL linking file?
Keep it private. One file links the approved server DLLs to your license and device identity; it is not a reusable public activation key. Players do not need this file. A different deployment needs a permitted registration or transfer.
Who receives a custom game address?
Eligible plans priced at $70/month or above include a managed game hostname when the plan benefit is enabled. The hostname points to the assigned filter host and uses your allocated game ports; a DNS name does not remove the port requirement.
Can I move from Europe to Brazil?
When a compatible, connected company host has capacity in the destination region, you can request a filter move from the panel. The system verifies the move and updates the managed address. Players need to reconnect; game-server/SQL hosting is a separate service and is not moved by changing the filter region.
Does Cloudflare's website proxy protect my game ports?
Ordinary website proxying and HTTPS do not automatically proxy Silkroad TCP ports. Game DNS records use the routing configuration supported by our filter infrastructure. A third-party game-traffic proxy, if offered, is a distinct service.
Is every game version and player count guaranteed?
No. Use the documented compatible client/server modules and test your deployment. Your plan sets a concurrent-player limit; actual performance also depends on game scripts, SQL, networking and workload. No software promises immunity from every attack or crash.
How do I report fraud, a vulnerability or an IP concern?
Use support or [email protected] with the affected order, URL or technical evidence. Do not publish credentials or send live malware. Tests against shared/public infrastructure require authorization.